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The black desert team gave the players a notice

The black desert team gave the players a notice

Posted time: Mar 22,2016

The notice said they will be closing down the previous threads related to Head Start & Launch Compensation and directing them to this thread. they are aware that there are still some who have not received what was promised, and to expedite the reconciliation of this issue they are putting a new procedure in place. If gamers meet either of the following criteria please update gamersr support ticket with the appropriate trigger phrase and gamersr ticket will be moved to the proper queue in order to get it resolved.


Compensations theyre not properly distributed, either gamers received the wrong compensation or received no compensation at all when gamers should have.


Reference, Update gamersr ticket with #compensation


People that ended up on a wrong server by creating a character in Serendia channel during the first day of Head Start and did not receive any compensation at all.

Update gamersr ticket with #serendia


This process will only be available for existing tickets, creating additional tickets or tagging tickets with the wrong #trigger will not speed the process, on the contrary it will only create additional work and slow the resolution time. they know this has been a messy process, and the situation is less than ideal for those effected, but they are thankful for gamersr patience and dedication to Black Desert Online.


See more black desert online news or buy black desert items on igxe.com.


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