If you can not pay smoothly with your Credit Card. Please make sure your Credit Card has sufficient funds first and also the order amount does not exceed your card limit. And please double check the billing information you submitted is correct.
Please be aware other possible reasons that your purchase is declined:
*Multiple repeated attempts with different cards.
*Several large purchases made in a short amount of time
*Purchases made in another state or country
If you still can not pay success with your credit card, please try other payment options such as PayPal and Google Checkout. If you have encountered any technical problem please kindly inform us at fastsupport@igxe.com. Have a nice shopping here!
A pending-e-check, like writing an electronically check, is a kind of payment method for Pay Pal. It will take days to clear as Pay Pal needs to verify the funds within the senders account. Once the check is cleared, the payment will be transferred to our account and your order is approved immediately.
An unverified account without sufficient balance of your Paypal account results in an e-check. And it usually takes 3-4 days for the payment provider to contact your bank to verify that funds. So if you want to avoid an e-check, the verification process for your account must be completed and there are sufficient funds available. Which option is currently selected for your payment, and what payment options your account supports are of your choice. And you just need to click the blue hyperlink of "choose more funding options" before placing the order to confirm your payment type
We accept PayPal, Credit Card via PayPal, Visa, Visa Debit, MasterCard, MasterCard Debit, American Express, JCB , Google Wallet, Pay Safe Card and Wire Transfer as the payment methods. We also offer Boleto Bancario for Brazilian Real currency on IGXE.COM.BR and Webmoney , Yandex for Russian Ruble on IGXE.eu site.
You can always enjoy a lower price by using a coupon. Please pay attention to IGXE promotional information and news. You may also find IGXE official coupon and discount codes shared on some coupon sites.
Please be noticed that coupon codes will not be used together with Bonus Dollar, Gift Card and 4% Add-to-Favorite discount at the same time. The following is the limit on use:
Coupon/Discount/Voucher: Only one code be applied to one order.
Bonus Dollars: When a coupon, discount or voucher code was used and this feature will be disabled. However, you can still get bonus dollar reward for your order.
4% Add-to-Favorite discount:When open igxe.com from your Favorite filefolder, you will not be able to use other code offers, Bonus Dollar and Gift Cards.
YES. Please contact us via email or our Live Help for large order discounts. Additionally, we recommend you use Money Order or Wire Tranfer as the payment method for bulk order. For CD Key bulk order service, please email us at: igxe_wholesale@hotmail.com
Coupon, is usually rewarded to our loyal customers, which can be used to get extra amount bond to the order.
Discount, a gift for our new-coming customers, is used for the deduction from the fixed price products by percent. You need to input the code in the discount code blank and the total amount would be discounted when checking out.
Voucher, is another form of payment same in code, and it works as virtual currency to offset your payment.
Bonus points are credited to your account balance only after your purchase is arrived to you. Coupon code cannot be combined with any other offer such like Bonus Dollar.
Bonus Dollar is a special paying system launched by IGXE. All IGXE members can use Bonus Dollars to pay for your orders. All the preferential treatment posted by IGXE will be returned to customers, with which you can pay your orders by Bonus Dollars freely at IGXE.
When log in the system, you will firstly see your currency Bonus Dollar Account information in user system on the right panel.
When you are shopping, the Shopping Cart System will automatically show the balance in your shopping cart. Entering the 'Payment Information' page, you will be shown with a new paying system--- Bonus Dollar Pay.
Register an account on www.igxe.com. If you have already been our member, please disregard this request. According to our Membership Reward Program, your every consumption on our website will be recorded, and it will bring you up to 10% cash back with your payment in our system every time. Bonus Dollars will be added to your account automatically in return for your extended support to our website. You can check your Bonus Dollar status on our website anytime.
As a way to acknowledge the extended support from all of our great customers, our company newly launched a brand new returning system----Membership Reward Program, every customer could earn Bonus Dollars from his consumption. Bonus Dollars can be used to consume any currency/items/ powerleveling/ cdkey desired at www.igxe.com
If you didn't get compensation for your order delay, you could find some reasons in the "Order Tracking". You are agreeing to all of these terms, conditions and notices in the disclaimer below. The following order conditions will NOT be included in our 5 Hour Delivery Program.
5 Hour Delivery Program Disclaimer:
1. Failed to contact you due to an invalid phone number submited which leads to the delay.
2. Failed to deliver due to the incorrect infomation such as wrong game server/realm or faction, and wrong character name which leads to a delay.
3. Refuse to provide further infomation due to Payment Authorization Failed reason.
4. Unable to login the game for trade after our notification.
5. Fake information marked as a pending order, which requires further confirmation.
7. Game Maintenance Time is excluded, the delivery time will be re-calculated when the maintenance is completed.
8. Our website Maintenance Time is excluded, the delivery time will be calculated when the server maintenance is completed.
9. All the cd-keys, items and power-leveling services are not included.
We keep the promise that your order with a" 5 Hour Delivery Guaranteed' seal will be delivered within a maximum time frame of 5 hours. If we don't live up to our delivery guarantee, customers will get compensation as follows for the delayed order:
1, During 04:00~16:00 PST, compensation will be a free 8% coupon;
2, During 16:00~04:00 PST, we will offer extra 5% gold as compensation.
In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft, IGXE has developed a comprehensive fraud prevention policy.
If you are doing business with us for the first time with credit card, we need the confirmation help your order go through our fraud prevention system processes and prove the billing reliability. Files as follows will be needed:
1.A copy of both sides of the credit card HOLDER's photo ID (driver license, passport or other government issued photo ID)
2.A front copy of the payment credit card with last 4 digit-number, expired date, signature and cardholder's name clearly displayed.
Both scanned copies and digital photos are acceptable through email to fastsupport@igxe.com. You will become our Verified Valued Member once this confirmation is done successfully.
All files received will never be disclosed to any third parties.
A: You will be offered an order number after checkout, and we will send you an email including an order ID in it. You may use this number to track your order. For additional information just feel free to contact our Customer Service.
CF - Call Failed. Your order need a further confirmation via phone call. Please contact our customer service representative as soon as possible.
AD- The delivery is in progress.
WL- Waiting for Log-in. We are ready for the order, but fail to contact buyer.
PWL- Your order has been partially delivered and we are ready for the rest, but fail to contact buyer. Please contact our CSR as soon as possible.
SS- Short Stock. Currently Your order might be delayed caused by the high demand.
WT- Waiting. Generally same as SS, you order might be delayed caused by the high demand. We are now arranging the stock, you will be notified once your order is ready.
ID- Incomplete delivery. We have partially delivered your order, and we are still arranging the rest for you.
IN- Incomplete delivery Notification. We have partially delivered your order, and we are still arranging the rest for you.
IR- 1. We are ready for your delivery, please login the game and notify us via email or live chat. 2. We cannot find the character name on the server you submitted, please contact us soon. 3. Please set up the auction as soon as possible.
AFC- Ask for Cancel. Your order has already been cancelled, we will issue a refund within 24 hours.
PR- Partial Refund. Your order has been issued a partial refund.
In order to better serve the Internet community and reduce the harm associated with online fraud and identity theft, IGXE has developed a comprehensive fraud prevention policy.
While your order was checked by our automated fraud prevention system, and something about your order had been flagged by that automated fraud prevention system. This is most commonly caused by some sort of mismatch between the addresses. In order to authenticate, we will ask that you provide us with a copy of your government issued photo ID or passport. All files received will never be disclosed to any third parties, see our Privacy Policy. If you are not willing to offer us so, we suggest that you cancel the order or place a new order with Money Order or Wire Transfer.
You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.
We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.
We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up!
We like to take all possible steps to protect our clients' details as well as the integrity of IGXE. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have. Fax verification will help us better serve the Internet community and reduce the harm associated with online fraud and identity theft.
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.
For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers and MMORPG players.
If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.
Sometimes our Customer Sevice Reprsentatives are all busy dealing with every customers' problems, and could not respond you in short time, please bear with us. We will respond to you as soon as possible. You may also email your Inquiries or requests to us if you are having difficulties in messaging us, and we would reply your letter within 30 minutes max after we got your email.
Yes. All of our in-game currency is 100% handwork by our gold supplier team. We would never allow using cheats, automation software (bots), hacks, mods or any other third-party software to farm illegal gold for selling.
To guarantee your safe buying, IGXE provides secure payment options at your choice. IGXE website is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe. You can pay safe with us.
To guarantee the safe in-game trading and minimize the risk of transaction, IGXE offers you several delivery method suggestions of your game.
If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.
This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.
After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.
When you make purchase such as buy rift gold, you will see an example after you choose what items you will set up, and you can set up the items as the example shows. You need set up 5% more for the auction fee, the example includes the item set up for the auction fee.
Sometimes, we couldn’t buy your items for some reason, for example, the items aren’t set up correctly or successfully, or we think face to face is faster and more convenient, then we will notify you to login the game for delivery.
Once you received our notification of login game, you need do nothing but stay in game with correct character name and game server. No strict trade place usually. Our game developer will send you a tell/whisper/PM your character once we found you are in game.
Since many customers login the game for delivery, our game developers need arrange and do delivery one by one, which may cause the delay. Please stay in game patiently. Our game developer will PM/whisper you as soon as possible.
Once we received your order, we will send you an email or phone call to notify you. You could wait for our email or phone call as well for trade notification. Usually, we need arrange the delivery with order queue. Thus please kindly allow us some time to prepare for you till we notify you for trade via email or phone call.
We assure you that please DO NOT SEND ANY GOLD/ITEM BACK to anyone in game once you received it successfully. It must be some cheater pretended to be our game developer for your gold/item. Just remember do not send it back to anyone at any time. Or we will not do any compensation for that kind of loss. Please be aware of such issue.
1. Your account will be safe with us as we take data security very seriously. We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the IGXE's website you will need to submit a password or some other type of authenticating information.
2. Gold accumulated throughout the leveling process will be left in your character's inventory. Non-upgradeable items will be vendored or auctioned off to fund the leveling process. As a general rule, loot distribution works exactly like how it would be with any group you play with. Should an upgrade drops, your character will have first dips or roll if there are multiple needs. Often when power-leveling, your character will be grouped with other levelers. In event of a greed drop, the item will be sold for gold including TERA gold and the profit shared amongst the group.
3. You understand that by requesting play-time during the power-leveling process will extend the duration of the power-leveling service and compensation requests for late completion or refund for levels gained during your play-time will not be entertained.
As the leading provider of Power Leveling, IGXE provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why IGXE's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.
Account Safety
IGXE relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.
Account Security
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.
Confidential
While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.
Unparalleled Value
By being a direct service provider, IGXE has flexibility and cost savings that other leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can.
No Hidden Costs
We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.
Character Progress Tracking
Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.
ATTENTION
We prefer you not to log in to your account during the process so we can complete it as quickly as possible.
Our representatives can only contact our power leveler at certain time not to interrupt the power leveling, you can also check the screenshot updated on our website to see your order status. You can click to track your powerl leveling order.
Usually, our leveler will update the order status every day, once you made an order successfully, you could track your order in certain time from our website page. Or you could login our live help or send us an email to check as well.
Yes! All CD Key orders are delivered via Email. The file will be sent in JPG Image format attached to the email. So please do submit your valid E-mail address when ordering.
Your CD key(s) will be sent via mail within 15 minutes if your order has been approved by our system, so please check your CD key(s) in your mail attachment in time.
For security reasons, some orders are checked more thoroughly before we send the file to prevent any cases of fraud. If you didn't receive any confirmation email, call or the code attached email in one hour after you ordered. Please feel free to contact the 24/7 live support or email to cdkey@igxe.com for help.
Every code we sell is valid, however, errors do occur in transmission from time to time. We will work with you to resolve the problems as quickly as possible. In almost all cases of the "bad code" report, it's due to incorrect entry--either from us to you or from you to the website. Since we retain all titles in-house for 30 days after sending you the code, we'll be happy to help verify the code for you if you encounter such problem.
IGXE® Gift Card is a prepaid card that the recipient can use it to buy any item at 5%--10% off your order amount at IGXE.com. IGXE Gift card is not a rechargeable card. It cannot be combined with any other offer such like coupon, voucher and sales guide.
Special Offers-----IGXE Gift card holder will get a 5% to 10% discount off orders. Free Card-----No fee plus shipping and handling. Instant delivery-----Gift card number and password will be securely emailed to you in minutes. Easy to use-----Choose “Pay by Gift Card” as your payment method, just enter your card number and password to complete your payment.
Team up with the Best. IGXE is the worldwide leader in providing game-enhancement services to players of online games. With 24/7 services for great games, like World of Warcraft (WoW), Dark Age of Camelot (DAoC), EverQuest (EQ), Final Fantasy XI (FFXI), Lineage 2 (L2), Diablo III (D3)and many more, you are sure to be partnering the biggest and the best. If you are a website administrator or owner, a fellow seller, or hosting a fan site, or just a casual web surfer or blogger, you can join the most innovative IGXE gaming affiliate program and earn money fast now!Take the initiative today and join our affiliate program to start generating extra revenue, for zero costs at all! There is no catch, no up-front payment; you don’t have to spend a dime! Why not earn extra cash right now? Experience what it’s like to run your own business, join our affiliate program today. Let IGXE's impeccable reputation works for you.
We will pay you a very attractive commission on each sale that you refer to IGXE.COM from your Facebook, Twitter, Google+,, or any online marketing channels.10% Commission per new customer successful purchase and 8% Payout on every Re-Order referred from your link or site. We provide utilizing mailing list, as well as simply placing a small banner in your message board signature (provided that you do not spam). Our payment schedule is monthly, around 25th of every month. We offer payment through PayPal, a corporate check or Wire Transfer.
The minimum payment amount is $200.00, and all unpaid amounts are carried forward to the next month.
IGXE Affiliate Program is free to join in– absolutely no hidden costs! It's easy to sign-up and requires no technical knowledge. You only have to sign up for a IGXE Affiliate account and post your affiliate URL and advertise our products on Facebook, Twitter, or your website refer people to IGXE and each time someone makes a purchase after being redirected from your link.You'll earn a commission.. Just have people to click through your specially customized referral link to make 10% commission from the successful new sale. Very simple and very profitable!
Affiliate programs are common throughout the Internet and offer website owners an additional way to profit from their websites. Affiliates generate sales for commercial websites and receive commission in return.
IGXE® is one of the largest trade platform for virtual goods of online games. We provide services for in-game currency like wow gold, power leveling, in-game items, CD Keys and game collectibles. Our company has been in this field for 7 years and is getting stronger through all employees hardworking to ensure our customers receiving the best and the most efficient service. Since the time of 2003 our company built up, now we have over 100,000 members enjoy our outstanding services.
IGXE® put FAITH&SERVICE in our first place all the way long, and to have our clients enjoy their internet trade journeys with the LOWEST price ever.You can find out the cheap deals every day and customer's feedback to know futher information about us.
Hope you will enjoy our service one day and talking to our team members who are professionally qualified and 24 hours for 7 days ready for you for any game requirements you may have. Let us be your genuine fighting mates to help and supply you. Make your right choice and we will be here for you all the time. IGXE is with you to make more fun in your life!
